5 Things to Do If a Moving Company Damages Your House and Denies It
Even the most well-trained movers can sometimes accidentally damage your home. The heavy furniture, awkward boxes and long days at work can all add up to dents, scratches or scuff marks.
When this happens, there are a few things to do. These 5 tips can help you recoup some of your lost belongings and get your peace of mind back.
Document the damage with photos or videos
As the saying goes, “A picture is worth a thousand words.” When your home has been damaged by the company you hire, start recording the evidence. Start at the front door and go room to room, taking pictures of everything that has been affected and don’t forget the outside building itself.
Documenting the damage is a very important part of the claim process. It will help the insurance claims agent paint a full picture of what is damaged or missing.
Notify the moving company
If you suspect that your belongings have been damaged during the move, don’t hesitate to call the moving company representative and request they take full responsibility. This will help speed up the claims process and make sure that the movers are aware of the problem as soon as possible.
In addition, send them the documented pictures of the damage that you have surveyed. This is important because it shows that the items were damaged during the move and can help you prove that your claims are valid.
Before hiring a Brisbane moving company, it is essential to check their licenses and reputation online. Look for a company that has an extensive service area and years of experience, as well as positive reviews and a minimal number of complaints.
File a complaint with FMSCA
In Amercica, you can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA). In Australia that would be Australian Furniture Removers Association. (AFRA).These agencies are responsible for regulating truck companies and their drivers.
The agency’s mission is to minimize crashes, injuries and fatalities caused by commercial motor vehicles. It does this by enforcing regulations, educating motor carriers and drivers, implementing safety programs, and researching technology.
It also collects and analyzes data about trucking company and driver safety.
FMCSA also maintains an online interface, known as the National Consumer Complaint Database, where consumers, drivers and others can file complaints against unsafe or unscrupulous companies. It also helps identify motor carriers, brokers and auto transporters who are reported to have engaged in violations of the commercial regulations.
Contact your home insurance company
It’s important to contact your home insurance company as soon as possible after the damage is discovered. The sooner the company gets your information, the faster they can investigate with the moving company and the quicker the claim can be filed and settled for you.
It is also crucial to keep track of all the phone calls and conversations you have during the process. This is because each of these should be recorded by the insurance company and will be used when you get updates to you claim or apply for a new policy.
Standard homeowners insurance policies typically include a variety of coverages for the structure of your house and personal belongings. They cover a range of perils such as fire, theft, wind and hail. They also cover medical costs and legal fees if you or someone in your household is sued for bodily injury or property damage.
Consider Hiring a lawyer
When dealing with a legal issue, it is critical to find a lawyer who has the experience and expertise to handle your case. If the moving company is not taking responsibility, you can take your documented evidence to a lawyer who will use it against the company and help you achieve your desired outcome. When it comes to property damage of significant value, hiring a lawyer equipped to handle your case and by your side would help you increase your chances of recouping your loss against the company who denies responsibility.
A good attorney will take the time to listen to your concerns and explain how your situation is relevant to the law. They will also be able to provide you with advice on how to deal with your situation and how to move forward.
When selecting an attorney, consider their qualifications and cost. Ask for a quote and inquire about their billing method (hourly, flat rate, contingency fee, etc.) and find out if it includes disbursements (such as filing fees, overnight courier charges, or travel).